Taking the sting out of a complex claim

How do you bring an historic mansion or a cutting edge modern development back to life after major water damage or a catastrophic fire? How do you protect a high net worth client’s interests against third party liability claims? It’s all about working with a specialist team who are here to make sure the claim process is as pain free as possible.

Andy Henner is our Property Technical Claims Manager. With nearly 20 years’ experience in insurance, Andy’s team manages claims where losses exceed £275,000.

Andy’s short video explores:

• The depth of skills required - from materials and physical techniques to historical knowledge
• Strategic project management and the need for proven processes and forensic analysis
• Understanding the breadth of major claims requirements and having the contacts to employ the right skills, first time and every time.

Andy heads up the major and complex loss team at Ecclesiastical, as well as having overall responsibility for the technical performance of the Claims Department. He joined the company in 2017 having previously worked as an insurance lawyer for over 12 years.

Andy’s team handle high value claims across all business areas and have particular expertise in complex church, high net worth and real estate claims. They also manage the Claims Department’s audit and compliance responsibilities and complaint resolution strategy.

Outside work Andy enjoys walking, reading, and spending time with his family.

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