Providing peace of mind

When your clients need to make a claim, we’ll look at the policy cover to see how we can best help. We will give you and your client:

• A swift and fair response, usually within 1 working day
• Direct access to the specialist claims handler dealing with your case
• The benefit of our expert partners to get you the help you need.
• Guidance and assistance throughout the life of the claim, and keep things as simple as possible
• Payment for exactly what your client is entitled to, based on their cover, quickly and without any fuss.
• A proactive approach in protecting their financial interests, legal position and reputation and we’ll always consult you before making any decisions on liability.

We put the client at the heart of everything we do, treating them as we would expect to be treated ourselves. With a passion for claims we provide a specialist, tailored service that focuses on solutions. External recognition of our approach includes:

• The Ecclesiastical claims team won Claims Team of the Year at the 2021 Insurance Post Claims and Fraud Awards
• 100% of clients were satisfied that we treated them fairly¹
• 95% of clients were satisfied with our overall claims service¹
• 86% of claims handlers hold a professional qualification relevant to their role.

In 2023, we’ve been awarded ‘Claims Service Quality Marque’ for the second year in a row. This is awarded to claims teams who have been rated as having consistently outstanding service quality, named as market leading insurer amongst brokers for Speed, Commerciality, Expertise, Relationships and Communication².

This independent research conducted by Gracechurch highlights the standard that you and your clients can expect from us if the worst should ever happen.

Occasionally, client situations may require specialist support, whether this is investigating the cause of a leak, the physical restoration of a cherished family heirloom or taking a proactive approach to protecting their interests against a third party legal liability claim.

We demand and receive the very highest level of service and expertise from our partners. We have developed an extensive panel of specialist suppliers who undergo rigorous due diligence and ongoing monitoring to ensure they consistently deliver to client expectations.

Where a claim requires a loss adjuster to be involved to support your client, they can rest assured that each adjuster has been hand-selected and approved before being included on our panel.

¹ Ecclesiastical Settled Property Claims Customers 2023, responses from 204 intermediated customers who had their claim settled

² The Gracechurch UK Claims Monitor 2022

Restoring a heritage property after a loss can present some unique challenges, all in a day’s work for our experienced and award-winning claims team. Hear from one of our customers about their personal story.