St Paul’s use grant to keep community safe
Used to buy a professional disinfecting spray system to keep safe users of community facilities during the COVID-19 pandemic
Our dedicated team is ready to support your client and with 97% claims satisfaction, if the worst should happen, you know they are in safe hands.
When your clients need to make a claim, we’ll look at the policy cover to see how we can best help. We’ll work swiftly, responding to queries within 1 working day, and will always deal with the claim fairly.
We put the client at the heart of everything we do, treating them as we would expect to be treated ourselves. With a passion for claims we provide a specialist, tailored service that focuses on solutions. External recognition of our approach includes:
In 2021, we’ve been named as market leading insurer for claims amongst brokers for Speed, Commerciality, Expertise and Communication by Gracechurch2.
This independent research conducted by Gracechurch highlights the standard that you and your clients can expect from us if the worst should ever happen.
Occasionally, client situations may require specialist support, whether this is investigating the cause of a leak, the physical restoration of a cherished family heirloom or taking a proactive approach to protecting their interests against third party legal liability claim.
We demand and receive the very highest level of service and expertise from our partners. We have developed an extensive panel of specialist suppliers who undergo rigorous due diligence and ongoing monitoring to ensure they consistently deliver to client expectations.
Where a claim requires a loss adjuster to be involved to support your client, they can rest assured that each adjuster has been hand-selected and approved before being included on our panel.
1 Ecclesiastical claims satisfaction survey 2020 - 274 commercial clients who have had their claim settled
2 The Gracechurch Report - Mid-Market Claims Q2 and Q3 2021
Restoring a heritage property after a loss can present some unique challenges, all in a day’s work for our experienced and award-winning claims team. Hear from one of our customers about their personal story.