Providing peace of mind

When your clients need to make a claim, we’ll look at the policy cover to see how we can best help. We’ll work swiftly, responding to queries within 1 working day, and will always deal with the claim fairly.

  • We give you and your client direct access to the specialist claims handler dealing with your case and will work with our expert partners to get you all the help you need.
  • We aim to keep things as simple as possible, offering you guidance and assistance throughout the life of the claim.
  • We will look for cover, paying exactly what your client is entitled to, quickly and without any fuss.
  • We will take a proactive approach in protecting their financial interests, legal position and reputation and we’ll always consult you before making any decisions on liability.

Delivering our promise

We put the client at the heart of everything we do, treating them as we would expect to be treated ourselves. With a passion for claims we provide a specialist, tailored service that focuses on solutions. External recognition of our approach includes:

  • The Ecclesiastical claims team have won Claims Team of the Year at the 2021 Insurance Post Claims and Fraud Awards
  • 97% of clients were satisfied that we treated them fairly1
  • 90% of clients were satisfied with our overall claims service1
  • Over 90% of claims handlers hold a professional qualification relevant to their role.

Outstanding service quality

In 2021, we’ve been named as market leading insurer for claims amongst brokers for Speed, Commerciality, Expertise and Communication by Gracechurch2.

This independent research conducted by Gracechurch highlights the standard that you and your clients can expect from us if the worst should ever happen.

The experience of the people. Their knowledge is incredible. Their claims service hasn't changed in 4 years, it is top notch. It’s a first-class service. They never boast - but they should do!

Broker comment from the Gracechurch Report

Excellent service from cradle-to-grave - very understanding when claims are submitted i.e. look to see where cover could lie rather than looking to repudiate claim.

Broker comment from the Gracechurch Report

Very friendly and knowledgeable staff who are easy to contact and respond in a timely manner. They also adopt a good common sense approach which is important when dealing with complex claims.

Broker comment from the Gracechurch Report

Supported by experts

Occasionally, client situations may require specialist support, whether this is investigating the cause of a leak, the physical restoration of a cherished family heirloom or taking a proactive approach to protecting their interests against third party legal liability claim.

We demand and receive the very highest level of service and expertise from our partners. We have developed an extensive panel of specialist suppliers who undergo rigorous due diligence and ongoing monitoring to ensure they consistently deliver to client expectations.

Where a claim requires a loss adjuster to be involved to support your client, they can rest assured that each adjuster has been hand-selected and approved before being included on our panel.

1 Ecclesiastical claims satisfaction survey 2020 - 274 commercial clients who have had their claim settled

2 The Gracechurch Report - Mid-Market Claims Q2 and Q3 2021

Story of a claim - restoring a piece of history

Restoring a heritage property after a loss can present some unique challenges, all in a day’s work for our experienced and award-winning claims team. Hear from one of our customers about their personal story.