Complaint Handling Procedures

If you are unhappy with our products or service, please contact us as soon as possible.

You can complain in writing or verbally at any time to:

Ecclesiastical Insurance Office plc
Benefact House 
2000 Pioneer Avenue
Gloucester Business Park
Brockworth 
Gloucester 
GL3 4AW 
Tel: 0345 777 3322 
Fax: 0345 604 4486 

Our promise to you

We will aim to resolve your complaint within one business day. For more complex issues, we may need a little longer to investigate and we may ask you for further information to help us reach a decision.

To resolve your complaint we will:

  • Investigate your complaint diligently and impartially within Ecclesiastical
  • Keep you informed of the progress of the investigation
  • Respond in writing to your complaint as soon as possible.

If you are not satisfied with our response, or if we have not completed our investigation within eight weeks, we will inform you of your right to take the complaint to:-

The Financial Ombudsman Service
Exchange Tower 
London 
E14 9SR 
Tel: 0800 0 234 567 
Email: complaint.info@financial-ombudsman.org.uk
 
This complaints handling procedure does not affect your right to take legal proceedings.