Contact us

If you experience any problems with the telephone network, you can request a callback or email us, and we will respond to you as soon as we can.

Need assistance on your call? If you are hearing or speech impaired, you can use Relay UK and a text relay operator will assist you. They will join the call and either type or speak exactly what is communicated. All you need is either a text phone or the Relay UK app.

Find out more about Relay UK

We are experiencing issues with our phone lines

We are sorry for any inconvenience this causes you and are working hard to resolve the problem. If you experience any issues during your call, please feel free to contact us using the contact forms below.

We will get back to you as soon as possible.

Customer contacts

General enquiries

For all general enquiries, please call our main switchboard or arrange a callback. Lines are open 8am - 6pm, Monday to Friday (excluding bank holidays).

0345 777 3322

Arrange a callback

Email

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Claims enquiries

To discuss an existing claim or to make a new one, please call:

0345 603 8381

Report a claim

Complaints

You can complain in writing or verbally at any time to:

0345 777 3322

Email

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Financial advice

For all your financial advice needs, speak to Ecclesiastical Financial Advisory Services. Lines open 9am – 5pm Monday to Friday (excluding Bank Holidays).

0800 107 0190

Arrange a call back

Email

Media enquiries

Press office

Please do not call this number for general enquiries.

0800 783 8141

Email

Broker contacts & schemes

If you are a broker, please contact the regional office for your area as detailed below.

Schemes brokers

0345 604 7233

Email

Art & Private Client

0345 608 0069

Email

Our offices

Location infomation with a map and directions.