Case study
Charity cyber attack
Cyber attacks are a common risk and any organisation, regardless of size or complexity, could be a target.
Providing peace of mind
When your clients need to make a claim, we’ll look at the policy cover to see how we can best help. We will give you and your client:
- A swift and fair response, usually within 1 working day
- Direct access to the specialist claims handler dealing with your case
- The benefit of our expert partners to get you the help you need.
- Guidance and assistance throughout the life of the claim, and keep things as simple as possible
- Payment for exactly what your client is entitled to, based on their cover, quickly and without any fuss.
- A proactive approach in protecting their financial interests, legal position and reputation and we’ll always consult you before making any decisions on liability.
Outstanding service quality
In 2025, we’ve been awarded ‘Claims Service Quality Marque’ for the fourth year in a row. This is awarded to claims teams that are rated as having consistently outstanding service quality, and named as market-leading insurer amongst brokers for Speed, Commerciality, Expertise, Relationships, and Communication*.
This independent research conducted by Gracechurch highlights the standard that you and your clients can expect from us if the worst should ever happen.
Knowledgable staff, speedy process.
Claims Knowledge. All the staff understand their roles, their cover, etc. and their speed of response is incredible.
They are very efficient even with their diary system.
* The Gracechurch UK Claims Monitor 2025
Supported by experts
Occasionally, client situations may require specialist support, whether this is investigating the cause of a leak, the physical restoration of a cherished family heirloom or taking a proactive approach to protecting their interests against a third party legal liability claim.
We demand and receive the very highest level of service and expertise from our partners. We have developed an extensive panel of specialist suppliers who undergo rigorous due diligence and ongoing monitoring to ensure they consistently deliver to client expectations.
Where a claim requires a loss adjuster to be involved to support your client, they can rest assured that each adjuster has been hand-selected and approved before being included on our panel.
Story of a claim - restoring a piece of history
Restoring a heritage property after a loss can present some unique challenges, all in a day’s work for our experienced and award-winning claims team. Hear from one of our customers about their personal story.