Award-winning claims service

If you need to make a claim please call us as soon as you can so we can advise you of the next steps. Our award-winning claims team will be on hand to help.

Our promise to you

When you need to make a claim, we’ll look at your policy cover to see how we can best help you. We’ll work swiftly, responding to queries within 1 working day, and will always deal with your claim fairly. If we can resolve your claim when you first contact us – we will.

  • We give you direct access to the specialist claims handler dealing with your case and will work with our expert partners to get you all the help you need.
  • We aim to keep things as simple as possible, offering you guidance and assistance throughout the life of the claim.
  • We will look for cover, paying you exactly what you are entitled to, quickly and without any fuss.
  • We will take a proactive approach in protecting your financial interests, legal position and reputation and we’ll always consult you before making any decisions on liability.

Story of a claim – Protecting and restoring churches

Having protected the nation’s Anglican churches for more than 135 years we understand all too well the specialist care and attention that is needed to restore them in the event of a loss. Hear from our customers about what you can expect from our dedicated award-winning claims team, if the worst should ever happen.

Delivering our promise

We put you at the heart of everything we do, treating you as we would expect to be treated ourselves. With a passion for claims, we provide a specialist and tailored service that focuses on solutions. Recognition of our approach in the last 12 months:

  • The Ecclesiastical claims team have won Claims Team of the Year at the 2021 Insurance Post Claims and Fraud Awards
  • 98% of customers were satisfied that we treated them fairly1
  • 98% were satisfied with our overall claims service1, vs industry average of 80%2
  • Our Net Promoter Score is 81 customer satisfaction1
  • 86% of claims handlers hold a professional qualification relevant to their role.

1Ecclesiastical Settled Property Claims - Customer Opinion Results 2022, responses from 582 direct customers who have had their claim settled

2Institute of Customer Service, January 2023 UK Customer Satisfaction Index

Story of a claim - Restoring a piece of history

Restoring a heritage property after a loss can present some unique challenges, all in a day’s work for our experienced and award-winning claims team. Hear from one of our customers about their personal story.