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Ireland
Understanding you - accessibility
Making sure our products and services are accessible to everyone.
We’re committed to ensuring everyone can access our website and services.
Our aim is for you to have the best experience possible. We all have our own needs and may require support in different ways, either on a temporary or permanent basis.
We’re always keen to hear if there’s more we can do, and we welcome your feedback on how we can improve.
Letting us know more about you
If there’s something you’d like to share with us so we are aware next time we get in contact, you can fill out the form below and we will make a note on your policy. Examples might include:
- Health conditions
- Money worries
- Significant life events like a bereavement
- Finding reading, writing or numbers difficult
- Not feeling confident with English, or finding it hard to follow written or spoken information
- Not feeling confident using digital devices or online services
- Learning differences that affect how you take in information
We know small actions can make a big difference; you can ask us to:
- Talk slowly and clearly
- Not to call you at certain times
- Send your documents in large print or other formats
- Make sure there’s no background noise when we call
- Give you time to think and respond.
What you tell us will never impact your policy, it will just help us understand you a little better and support you in the best way we can.
Contacting us by phone
- Assistance from Relay UK
If you need to call us and you have a hearing or speech impairment, you can use Relay UK, and a text relay operator will assist you. They will join the call and either type or speak exactly what is communicated.
Alternative document formats
If you would like your documents in large print, braille, audio or e-text please call us on 0345 777 3322 or fill in our online form.
Please let us know of any other format that would help you.
How our website supports accessible use
We aim to offer the following accessibility features throughout our site:
- Alternative text is used on images
- All pages of the site, including forms, can be navigated using a keyboard, mouse, and other assistive devices such as JAWS (Job Access With Speech)
- Clear headings are used on pages
- Foreground and background colours are checked for contrast
- Images and pages are optimised for quick page load speed
- Content is written in plain English, avoiding unnecessary jargon
- A consistent navigation is present throughout the site.
Browser and device compatibility
Our sites use Cascading Style Sheets (CSS) to separate content from presentation. This helps reduce file sizes and improve page load times. JavaScript, a scripting language, is used to improve user experience of rollover menus etc.
You can find more information on improving digital accessibility on your device from AbilityNet. You’ll find step by step instructions on how to adapt your phone, computer or tablet to meet your needs.
Making webpage fonts bigger or smaller
If you need to change the size of fonts on our website, you can go to your browser menu and zoom in or out of the page. You can also use your keyboard:
Make it bigger - press Ctrl and + (or Cmnd + on an Apple device).
Make it smaller - press Ctrl - and (or Cmnd - on an Apple device).
Using cookies
Cookies are small files that help our website remember your preferences and make things work properly. You can choose which types of cookies you’re happy for us to use.
Remember accessibility preferences such as:
- font size
- colour contrast settings
- text spacing adjustments
- reduced motion or animation preferences
You can at any time change or withdraw your consent by clicking on the cookiebot button at the bottom left of the website page you are viewing ![Cookiebot icon [image]](/media/1iang1v2/cookiebot-icon.png "Cookiebot icon [image]"){kind=icon}
. You can also view a list of all the cookies currently in use on the Ecclesiastical Insurance website. This includes 3rd party cookies (for example, Google and LinkedIn).
Reporting accessibility issues
Your feedback helps us improve. If something isn’t working for you, please let us know.
Bereavement
Losing a loved one is a challenging experience and it can feel overwhelming to deal with insurance and financial practicalities while grieving.
We will be here to support you in any way we can but there are some charities you can reach out to for more practical information, resources on dealing with grief, and emotional support.
|
A freephone national helpline staffed by trained bereavement volunteers - 0808 808 1677 A free support line and a wealth of information - 0800 090 2309 You can also visit their website for useful information on dealing with grief. |
Worried about money?
If you are struggling to make payments, please contact us (or your broker), as we may be able to support you with practical help.
The following websites may also be useful: