Ecclesiastical claims contacts

Contacting our claims team is easy, and our expert handlers are here to help you.

General claims

24hr reporting service

0345 603 8381

claims@ecclesiastical.com

For outside UK

Enquiries regarding existing claims can be made between 8am and 6pm, Monday to Friday (excluding bank holidays)

+44 1452 533 528

Claim online

If you complete this online form to report a claim, this will be reviewed by our claims team on the next business day (Monday to Friday 8am-6pm).

Report a claim

Physical and sexual abuse claims

If you need to talk to us about a sensitive claim, you can contact our dedicated inbox.

You’ll reach a select team equipped to support you with care and expertise. They will handle your message with discretion and professionalism.

PSAclaims@ecclesiastical.com Learn more about how we handle PSA claims

Home emergency

Home emergency assistance is available on our Home Insurance and Art & Private Client policies.

For home emergencies, please call:

0345 268 8469

What does home emergency insurance cover?

Legal expenses & advice

Should you require legal advice or guidance please call ARAG Legal Expenses Insurance Company Limited on:

+ 44 (0)1452 875 925 (outside of UK)

0345 268 9124 (UK only)

What does legal expenses insurance cover?

Travel claims

For 24-hour emergency assistance and pre-travel advice:

We provide a 24-hour helpline via travel specialists CEGA. In a travel emergency please contact CEGA on:

+44 (0) 1452 872 794

Email us

For Art & Private Client policies only call us for:

Personal liability, baggage and personal money claims on: +44 (0) 1452 528 533 (outside UK)

0345 603 8381 (UK only)

Email us

For all other travel claims please contact CEGA:

CEGA travel insurance specialists are available on: +44 (0) 1452 872 701 (outside UK)

0345 606 1018 (UK only)

Email us

Need assistance on your call?

If you are hearing or speech impaired, you can use Relay UK and a text relay operator will assist you. They will join the call and either type or speak exactly what is communicated.

Dial 18001

And then the number you would like to contact

Learn more about Relay UK

Complaints & compliments

If you have any suggestions or feedback on our service, we would be very happy to hear from you.

If you do have a complaint:

We will investigate diligently and impartially within Ecclesiastical
Keep you informed of the progress of the investigation
And respond to you in writing as soon as possible.

We will aim to resolve your complaint within three business days. For more complex issues, we may need a little longer to investigate, and we may ask you for further information to help us reach a decision.

If you are unhappy, please contact us as soon as possible on 0345 603 8381.

Alternatively, you can email complaints@ecclesiastical.com or write to us at:

The Claims Director
Ecclesiastical Insurance Office plc
Benefact House
2000 Pioneer Avenue
Gloucester Business Park
Brockworth
Gloucester
GL3 4AW

The Financial Ombudsman Service

Exchange Tower
London
E14 9SR

0800 023 4567

Useful links

Claims case studies Customer helplines Loss adjusters

Personal injury claims Subsidence claims

Claims case studies - the moment of truth

Case study

Felsted school fire

A devastating fire at the start of the school summer holidays reduced Follyfield Boarding House to rubble. Within hours, 61 pupils and staff were homeless.

Case study

Rebuilding Cholderton House

Restored from the brink to a family home.

Case study

Restoring a medieval treasure

The Merchant Adventurers’ Hall is one of York’s medieval treasures and now operates as a museum and venue for special events.

Case study

Rising from the ashes

Rebuilding the historic Church of the Ascension in Lower Broughton, Salford following a major fire.

Case study

Restoration at Worcester Cathedral

100mph winds tore part of one of the tower's pinnacles from the Northeast corner of the Cathedral tower.

Case study

St Thomas Church spire comes crashing down

The story of how St Thomas' church spire was painstakingly restored and reinstalled following a six-month project costing thousands of pounds.