Awards and accreditation





Specialist insurance for serviced accommodation that offers a unique blend of home-like comfort with hotel-like amenities.
Offering a home away from home means you’ll want to maintain consistently high standards and provide your guests with a safe and reliable service.
We provide specialist insurance cover that can be tailored to your individual needs, as well as expert support from our dedicated risk and claims teams.
![]() | Property damage Damage to buildings and furnishings from insured events. |
![]() | Liability covers Including Public & Employers’ liability, Hirers’ liability and Directors’ and Officers’ liability. |
![]() | Equipment breakdown Damage to insured equipment including lifts, air conditioning and central heating. |
![]() | Business interruption
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![]() | Reputational risks Legal costs and loss of revenue due to adverse publicity. |
![]() | Cover extensions Cover can be extended for items such as deterioration of refrigerated stock, seasonal stock increases and loss of attraction. |
Please see our leisure insurance policy for details of the cover including exclusions and limitations. Your insurance broker will tailor advice and recommendations to your particular circumstances.
![]() | Direct access to a claims handler dedicated to your case – to keep your business running smoothly, we aim to make quick decisions and upfront payments where possible. |
![]() | We take a proactive approach to protecting the interests of your organisation against third-party legal liability claims. |
![]() | Enterprise Risk Management support to tackle strategic risks. Includes practical tools and templates, webinars and bespoke consultancy, covering topics such as reputational risk and meeting regulatory requirements. |
![]() | Risk guidance and templates on issues such as fire safety, water leaks and battery charging. |
![]() | Customer helplines for public relations crisis and media assistance. |
![]() | The summary of cover is an outline of the standard cover provided under the policy and is not personalised to you. The cover you choose will depend on your circumstances and will be shown on your policy schedule. The schedule will also detail some changes we have made relating to infectious and communicable diseases and cyber-related incidents. |
If you are struggling to make payments for affordability reasons or logistical issues, please contact us (or your broker) as we may be able to support you with practical help.