Ecclesiastical tops Fairer Finance tables for 17th time

The specialist insurer topped the list of 50 insurers including household names such as NFU Mutual, TSB, Nationwide and NatWest – retaining Gold Ribbon status for another year.

Fairer Finance, an independent consumer group, surveys around 20,000 UK banking and insurance customers throughout the year, asking them to rate how satisfied they are with their bank or insurance company.

Customers are asked to rate the firms on happiness and trust. Fairer Finance then uses records from the Financial Ombudsman Service (FOS) to assess complaints handling and a combination of mystery shopping and policy document reviews to assess transparency.

Ecclesiastical came first in most trusted and customer happiness, and second for complaints handling, achieving an overall customer experience score of 83% to top the table once again – 4% higher than closest rivals NFU Mutual.

Mark Hews, group chief executive of Benefact Group, the parent company of Ecclesiastical, said: “It’s fantastic news that we’re once again the most trusted insurer in the Fairer Finance league tables. Our teams have shown that they are committed to delivering the best possible service for our customers and this recognition is testament to their efforts.

“Being owned by a charity, we measure our success less in terms of the profit we make, but more in terms of the amount we give away to good causes. That charitable purpose feels even more relevant in these difficult times and spurs us on to grow the business.

“I’m so proud to have been recognised as the most trusted home insurer once again, and it will help us to grow to give even more to good causes.”

James Daley, Managing Director at Fairer Finance, said: “Ecclesiastical continues to lead the way in terms of customer experience in the insurance sector - topping our home insurance tables for the 17th time in a row.

“That’s a feat that no other firm in any other financial services sector has managed. Many congratulations to Ecclesiastical.”

See the full Fairer Finance Spring 2023 ratings at the Fairer Finance website.