Existing home insurance customers

Everything you need, all in one place.

Home insurance claims

If you need to claim, our award-winning claims team are on hand to help1.
You will be given direct contact details for the claims handler dealing with your case. 

Emergency information

Criminal damage & theft
  • If your claim has involved theft or malicious damage, please take note of the crime reference number and details of when you notified the police.
  • For lost or stolen items, please provide proof of purchase and estimates on a like for like basis.
Broken glass 
Home emergencies
  • For broken glass claims please call 0345 600 0148. You just pay your excess and we'll pay for the rest.
  • Safety is paramount during a flood. Before you do anything else, please turn off your gas, electricity and water if possible. Do not turn it back on until you have been assured by a registered professional that it is safe to do so. 
  • Consider moving important items to a safer place if it is safe to do so.
Legal advice
  • If you have a legal query, you can call DAS on 0345 368 9124 (UK) +44 (0)1452 875925 (abroad) with your policy reference number. They will be able to advise you on your policy cover and how to pursue your claim.

Renewals and auto renewal

We will send you a renewal pack within 21 days of your renewal date. It will have details of your renewal premium, any changes to the policy wording and cover, and a reminder of what you have told us, so you can update us if anything has changed.

If you pay by Direct Debit, your policy will automatically renew, you only need to contact us if your circumstances have changed. If you wish to amend or cancel your policy please contact us by calling the phone number 0345 777 3322 before your renewal date.

If you pay by any other means, please note, we don’t auto-renew. You can renew your policy by calling the phone number 0345 777 3322. If you choose not to renew, your cover will end when your existing policy expires.

Please note - calls to 03 numbers are typically charged at no more than local rate.

1 Winner of the Personal Lines Claims Team of the Year award and Customer Care Individual award Insurance Post Claims and Fraud Awards 2020

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