Client Service Administrator EPSL (200778)

  • Location: Gloucester
  • Duration: Permanent
  • Working hours: 35 hours per week, Monday – Friday
  • Application end date: 14/10/22

Role Purpose:

Contribute to defined service delivery by acting as part of a processing and administration team

Key Accountabilities:

  • Support the team with day-to-day administration and call handling, ensuring delivery of excellent customer service within agreed SLAs
  • Take ownership and proactively deal with client matters arising through all channels of communication
  • Ensure financial transactions are accurate and outstanding matters are proactively followed up
  • Liaise with funeral directing partners and third party suppliers
  • Keep accurate records using the Company’s customer relationship management system (CRM)
  • Build effective internal relationships to deliver exceptional customer service and support Ecclesiastical’s “right first time” approach
  • Perform Ad-hoc tasks for the wider department

Knowledge, Skills, Experience:

  • Good telephone manner
  • Excellent written communication
  • Experience of Microsoft packages e.g. Word and excel
  • Proven organisational skills
  • Flexible attitude and approach and excellent team player

What we offer:

  • A competitive salary
  • Flexible working
  • Competitive Group Personal Pension
  • Bonus scheme
  • 25 days annual leave plus bank holidays
  • A holiday buy and sell scheme
  • An array of health and wellbeing benefits
  • Company support for those studying for financial services qualifications