Administrator (200547)

  • Location: Gloucester
  • Duration: Fixed-Term (12 months)
  • Working hours: 35 hours per week, Monday to Friday
  • Application end date: 14/10/22

About the role

We are currently seeking an Administrator to support the processing of the applications and assessments of Appointment Representatives.

Key Accountabilities

Work as part of the EPSL FCA Regulation project team to achieve successful delivery for Regulations starting 29 July 2022
Support the Appointed Representative Assessment Team and Training & Competency Team as follows (but not limited to):
  • Issue application forms to Funeral Director Firms
  • Collate responses from Funeral Directors
  • Follow up for more information from Funeral Directors as requested by Assessors
  • Support Assessors with inputting applications into the FCA system (Connect)
  • Issue updates to Funeral Director regarding the progress of the applications
  • Maintain accurate information regarding the progress of Funeral Director firms & individuals throughout the process 
  • Produce Management Information regarding the progress of Applications
Support the Training & Competency Team as follows (but not limited to):
  • Set-up users on the training system
  • Liaise with Funeral Directors, Gateway Assessors and internal EPSL teams
  • Data entry into training system
  • Understand and translate data into reports for stakeholders 
  • Highlight areas of improvement identifying through exception reports
  • Ensure required amount of CPD hours have been met by all who have been on-boarded onto the training system
Support other teams within EPSL as required, for example:
  • Support the administrative aspects of Funeral Director training activity 
  • Attend project meeting, take minutes & update action logs
  • Support the Management Assistant with non-FCA Regulation Project activity 

If you have the following skills/experience, we’d love to hear from you:

  • Demonstrable administrative skills
  • Experience of Microsoft packages e.g., Word and excel (will be tested) 
  • Good telephone manner
  • Strong written & verbal communication skills 
  • Proven organisational skills
  • Flexible attitude and approach and excellent team player
  • Minimum of 5 GCSEs including Maths and English at grade C or above or equivalent experience
  • Experience of working in a Financial Services environment
  • Company knowledge
  • Experience of funeral planning market or closely aligned within financial services
  • A proven record of accomplishment of delivering exceptional customer service 

In return we offer:

  • A competitive salary
  • Flexible working
  • Competitive Group Personal Pension
  • Bonus scheme
  • 25 days annual leave plus bank holidays
  • A holiday buy and sell scheme
  • An array of health and wellbeing benefits