How can brokers and insurers give a voice to their heritage clients’ concerns? with Faith Kitchen from Ecclesiastical

Summary: Ecclesiastical’s latest Heritage Risk Barometer has recently been released. Compiled following 500 interviews with heritage leaders across the sector, the report offers an insightful lens into the key concerns and issues facing heritage organisations and provides suggested routes to managing the risks. These include the alarming economic consequences of the cost-of-living crisis, increasing inflation and the rising cost of building materials, alongside difficulties surrounding staff and volunteer recruitment and retention, sustainability and crime.

Throughout the episode, we discuss the report’s key findings, and the profound importance of listening to customer needs when considering proposition development, which can facilitate improvements to broker services. The Heritage Risk Barometer is listed in the resources below.

Quote: “What the barometer is doing is giving the sector a voice. It is raising these issues, and it's helping our audience, brokers in particular, to have a different type of conversation with their clients or their prospects, understanding their needs, and the issues that surround their environment in a bit more detail.”


Ecclesiastical’s 2022 Heritage Risk Barometer

Ecclesiastical’s 2020 Heritage Risk Barometer

The Ecclesiastical Heritage Index

Enterprise Risk Management

Faith Kitchen LinkedIn profile

Adrian Saunders LinkedIn profile

Run time: 14.57

About the guest:

Faith Kitchen, Customer Segment Director at Ecclesiastical, is responsible for developing and maintaining our products and propositions to meet the needs of our specialist target markets. She maintains relationships with a number of key bodies in the heritage, charity and education sector, to ensure we fully understand what is important to customers and can develop useful insight and thought leadership. Faith is a member of the Underwriting Leadership Team.

About the host:

Adrian Saunders, Commercial Director at Ecclesiastical is responsible for delivering Ecclesiastical’s UK intermediated business. Before joining Ecclesiastical, Adrian held senior roles at Marsh, Zurich and Hiscox. Away from insurance, Adrian is a self-confessed cycling addict. Combining his passions for charity giving and cycling, he previously raised funds for charity by completing London Ride100 three times and cycling across Vietnam and Cambodia.


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