claims
Our reputation for settling claims is as important as the cover we provide. With Ecclesiastical, you can rest assured that we’ll be there to provide support at every stage of the claims process.
Service excellence is our goal and by asking you for feedback following conclusion of claims we continually assess our performance.
Every interaction is our opportunity to impress and demonstrate that we provide a quality service that’s customer driven.
Quality service, customer driven
Our philosophy is to treat each customer the way we would like to be treated ourselves: with integrity, empathy, promptness, fairness and expertise. We recognise a moral obligation as well as contractual responsibility when managing claims. This approach underpins our tradition of integrity and honesty - which are at the heart of everything we do.
You can report a new insurance claim 24 hours a day, seven days a week by calling 0845 603 8381.
For out-of-hours claims reporting for customers with hearing difficulties, please fax us on 0870 400 0450.
Quality service, customer driven
Our philosophy is to treat each customer the way we would like to be treated ourselves: with integrity, empathy, promptness, fairness and expertise. We recognise a moral obligation as well as contractual responsibility when managing claims. This approach underpins our tradition of integrity and honesty - which are at the heart of everything we do.
You can report a new insurance claim 24 hours a day, seven days a week by calling 0845 603 8381.
