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Making a claim

Specialist service, customer driven

When you claim, we’ll work swiftly, and deal with your claim fairly.  We’ll look at your cover to see how we can best compensate you. If we can resolve your claim when you first contact us, we will.

But if it’s more complicated, we’ll ensure you always know what’s happening. We’ll give you direct access to the expert claims handler dealing with your claim, who will be able to make key decisions about your claim.

Our experienced in-house team of expert claims handlers will take a proactive approach to protecting your interests against third party legal liability claims. And we’ll always consult you before making any admission of liability.

How to make a claim:

By reporting your claim immediately, we will be able to provide you with the best possible service.

Enquiries about existing claims can be made from 8am to 6pm, Monday to Friday (excluding bank holidays).

Travel claims

For claims specifically about the Travel Insurance section of your policy, please see the contact details below:

  • Heritage Residential

     

    For 24 hour Emergency Assistance and pre-travel advice
    Please contact Intana Global (formerly known as Specialty Assist) on
    + 44 (0) 1452 872 794
    travelassist@ecclesiastical.com

    For Legal expenses
    Please phone DAS Legal Expenses Insurance Company Limited on 
    0345 268 9124 (UK only)
    +44 (0) 1452 875 925 (outside of UK)

    For Personal liability, Baggage and Personal money claims
    Please phone us on
    0345 603 8381 (UK only)
    +44 (0) 1452 528 533 (outside of UK)

    For all other claims
    Please contact Insurance Administration Services Ltd on 
    0345 606 1018 (UK only)
    +44 (0) 1452 872 701 (outside of UK)
    travelclaims@ecclesiastical.com

  • Travel Insurance

     

    For 24 hour Emergency Assistance and pre-travel advice
    Please contact Intana Global (formerly known as Specialty Assist) on
    +44 (0) 1452 872 794
    travelassist@ecclesiastical.com

    For all other claims other than legal expenses
    Please contact Insurance Administration Services Ltd on 
    0345 606 1018 (UK only)
    +44 (0) 1452 872 701 (outside of UK)
    travelclaims@ecclesiastical.com

  • Group Travel

     

    For 24 hour Emergency Assistance and pre-travel advice
    Please contact Intana Global (formerly known as Specialty Assist) on
    +44 (0) 1452 872 794
    travelassist@ecclesiastical.com

    For all other claims other than legal expenses
    Please contact Insurance Administration Services Ltd on 
    0345 606 1018 (UK only)
    +44 (0) 1452 872 701 (outside of UK)
    travelclaims@ecclesiastical.com

For motor claims call 0800 246 817 or email claims@theclaimscentre.net
  • Our Claims Promise

     

    • We’re here when you need to make a new claim – 24 hours a day, seven days a week

    • You can claim by telephone, by email or online

    • For new property claims we will respond quickly and within a maximum of one working day

    • New personal injury claims will be reviewed and a considered response provided to you within a maximum of 3 working days

    • We will give you the name and direct contact details of the specialist  who is handling your claim, so you always know who to talk to for help, advice and support

    • We will keep it as simple as possible, guiding and assisting you through your claim

    • We have carefully chosen our suppliers, working with proven specialists to provide you with the support you need in resolving your claim

    • We will pay your claim within one working day of agreeing the settlement amount

    • We will defend claims made against you for personal injury robustly, where we have the evidence to do so

    • We will look for cover and will not hide behind the small print, paying you exactly what you are entitled to, quickly and without fuss.

If you have any suggestions about how we could improve our service, or if you’re not satisfied with the way we have dealt with a claim and would like information about our complaints procedure, please contact:

Claims Director
Ecclesiastical
Beaufort House
Brunswick Road
Gloucester
GL1 1JZ

Contact us

To discuss an existing claim or to make a new one, please call:

0345 603 8381

Claims customer satisfaction*


98%

*Based on responses to Ecclesiastical’s claims satisfaction Survey 2016

What our customers say...


"From the moment I made the call to you it was extremely apparent that your staff wished to give me the best possible service and attention."

Ecclesiastical Insurance Group plc (EIG) Reg No 1718196. Ecclesiastical Insurance Office plc (EIO) Reg No 24869. Ecclesiastical Life Ltd (ELL) Reg No 243111. Ecclesiastical Financial Advisory Services Ltd (EFAS) Reg No 2046087. Ecclesiastical Underwriting Management Ltd (EUML) Reg No 2368571. E.I.O. Trustees Ltd Reg No 941199. EdenTree Investment Management Ltd (EIM) Reg No 2519319. All companies are registered in England at Beaufort House, Brunswick Road, Gloucester GL1 1JZ. EIO and ELL are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Firm Reference Number 113848 (EIO) and 110318 (ELL). EFAS and EIM are authorised and regulated by the Financial Conduct Authority. Firm Reference Number 126123 (EFAS) and 527473 (EIM). EUML is an appointed representative of EIO who is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Firm Reference Number 402228.