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Important changes to our Heritage Residential Policy

With effect from 1st February 2016 we are partnering with new travel claims specialists to provide both emergency and non-emergency assistance under the Travel section of our Heritage Residential policy. 

Please note the contact details for legal expenses claims or for personal liability, baggage and personal money claims remain unchanged. 

24 hour Emergency Assistance and pre-travel advice will now be provided by:

Intana Global (formerly known as Specialty Assist)
Phone: + 44 (0) 1452 872 794
Email:travelassist@ecclesiastical.com

All other travel claims, other than legal expenses, personal liability, baggage and personal money claims, will be handled by:

Insurance Administration Services Ltd
Phone (UK only): 0345 606 1018
Phone (outside of UK): +44 (0) 1452 872 701
Email:travelclaims@ecclesiastical.com

Ecclesiastical Insurance Group plc (EIG) Reg No 1718196. Ecclesiastical Insurance Office plc (EIO) Reg No 24869. Ecclesiastical Life Ltd (ELL) Reg No 243111. Ecclesiastical Financial Advisory Services Ltd (EFAS) Reg No 2046087. Ecclesiastical Underwriting Management Ltd (EUML) Reg No 2368571. E.I.O. Trustees Ltd Reg No 941199. EdenTree Investment Management Ltd (EIM) Reg No 2519319. All companies are registered in England at Beaufort House, Brunswick Road, Gloucester GL1 1JZ. EIO and ELL are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Firm Reference Number 113848 (EIO) and 110318 (ELL). EFAS and EIM are authorised and regulated by the Financial Conduct Authority. Firm Reference Number 126123 (EFAS) and 527473 (EIM). EUML is an appointed representative of EIO who is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Firm Reference Number 402228.