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Making a claim

Specialist service, customer driven

When your customers make a claim, we’ll look at their cover to see how we can best compensate them. We’ll work swiftly, and deal with the claim fairly. If we can resolve the claim when first contacted, we will.

But if it’s a little more complicated, we’ll ensure customers always know what’s happening. We’ll give them direct access to the expert claims handler dealing with the claim, who will be able to make key decisions.

How to make a claim:

By reporting your claim immediately, we will be able to provide you with the best possible service.

Enquiries about existing claims can be made from 8am to 6pm, Monday to Friday (excluding bank holidays).

Travel claims

For claims specifically about the Travel Insurance section of your policy, please see the contact details below:

  • Heritage Residential

     

    For 24 hour Emergency Assistance and pre-travel advice
    Please contact Intana Global (formerly known as Specialty Assist) on
    + 44 (0) 1452 872 794
    travelassist@ecclesiastical.com

    For Legal expenses
    Please phone DAS Legal Expenses Insurance Company Limited on 
    0345 268 9124 (UK only)
    +44 (0) 1452 875 925 (outside of UK)

    For Personal liability, Baggage and Personal money claims
    Please phone us on
    0345 603 8381 (UK only)
    +44 (0) 1452 528 533 (outside of UK)

    For all other claims
    Please contact Insurance Administration Services Ltd on 
    0345 606 1018 (UK only)
    +44 (0) 1452 872 701 (outside of UK)
    travelclaims@ecclesiastical.com

  • Travel Insurance

     

    For 24 hour Emergency Assistance and pre-travel advice
    Please contact Intana Global (formerly known as Specialty Assist) on
    +44 (0) 1452 872 794
    travelassist@ecclesiastical.com

    For all other claims other than legal expenses
    Please contact Insurance Administration Services Ltd on 
    0345 606 1018 (UK only)
    +44 (0) 1452 872 701 (outside of UK)
    travelclaims@ecclesiastical.com

  • Group Travel

     

    For 24 hour Emergency Assistance and pre-travel advice
    Please contact Intana Global (formerly known as Specialty Assist) on
    +44 (0) 1452 872 794
    travelassist@ecclesiastical.com

    For all other claims other than legal expenses
    Please contact Insurance Administration Services Ltd on 
    0345 606 1018 (UK only)
    +44 (0) 1452 872 701 (outside of UK)
    travelclaims@ecclesiastical.com

For motor claims call 0800 246 817 or email claims@theclaimscentre.net

Find out more about the advantages of working with us.

  • In-house claims handlers with expertise in our sectors

     

    Our expert claims handlers understand the issues faced by customers in our specialist sectors. Each has the knowledge, experience and authority to make key decisions to help customers through their claim.

    Our Claims Academy provides staff with the training and support needed to consistently deliver the quality of service that our customers’ have come to expect.

  • Handpicked, experienced loss adjusters

     
    We work closely with loss adjusters experienced in our specialist sectors. And because we employ a rigorous recruitment process and carry out regular reviews we give our loss adjusters significant delegated authority levels – so they’re empowered to help your clients speedily, when it matters.
  • Protecting your client’s interests

     

    We’ll take a proactive approach to protecting your customer’s interests against third party legal liability claims. And we’ll always consult them before making any admission of liability.

    We’ve worked with our carefully selected panel of specialist solicitors for many years because they’ve consistently demonstrated their expertise in our specialist sectors by successfully defending claims.

  • Giving your clients choice

     
    If your client’s property damage claim requires a supplier with specialist skills we can recommend one of the experienced contractors we work with. But, if your clients have existing relationships with their own suppliers, in most cases, we’ll let them carry out the work.

If you have any suggestions about how we could improve our service, or if you’re not satisfied with the way we have dealt with a claim and would like information about our complaints procedure, please contact:

Claims Director
Ecclesiastical
Beaufort House
Brunswick Road
Gloucester
GL1 1JZ

Contact us

To discuss an existing claim or to make a new one, please call:

0345 603 8381

Claims customer satisfaction*


98%

*Based on responses to Ecclesiastical’s claims satisfaction Survey 2016

What our customers say...

"The claim was dealt with quickly, with the minimum of paperwork and no quibbles."

Ecclesiastical Insurance Group plc (EIG) Reg No 1718196. Ecclesiastical Insurance Office plc (EIO) Reg No 24869. Ecclesiastical Life Ltd (ELL) Reg No 243111. Ecclesiastical Financial Advisory Services Ltd (EFAS) Reg No 2046087. Ecclesiastical Underwriting Management Ltd (EUML) Reg No 2368571. E.I.O. Trustees Ltd Reg No 941199. EdenTree Investment Management Ltd (EIM) Reg No 2519319. All companies are registered in England at Beaufort House, Brunswick Road, Gloucester GL1 1JZ. EIO and ELL are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Firm Reference Number 113848 (EIO) and 110318 (ELL). EFAS and EIM are authorised and regulated by the Financial Conduct Authority. Firm Reference Number 126123 (EFAS) and 527473 (EIM). EUML is an appointed representative of EIO who is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Firm Reference Number 402228.